# Shipping Policy
**Last Updated: September 20, 2026**
We carefully package every handmade resin lamp to help ensure it arrives safely and in excellent condition.
### 1. Processing Time
All orders are handmade and carefully prepared before shipment.
Orders are generally processed within **7-12 business days** after payment is successfully received.
Custom or personalized orders may require additional processing time. If additional time is needed, we will communicate this to you.
Please note that weekends and US federal holidays are not considered business days.
### 2. Shipping Time
Once your order has been shipped, estimated delivery times will depend on the shipping method and destination.
Typical US delivery times are approximately:
* **Standard Shipping:** 7–12 business days
* **Expedited Shipping:** 5–7 business days, where available
Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, customs, or other circumstances outside our control.
### 3. Shipping Confirmation & Tracking
Once your order has shipped, you will receive a shipping confirmation with tracking information when available.
Please use the tracking information provided to monitor your package.
### 4. Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an order has not yet shipped, please contact us as soon as possible if you need to correct your address.
If an order has already shipped, we may not be able to change the delivery address.
### 5. Lost, Stolen, or Delayed Packages
Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's handling and delivery procedures.
If tracking shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, and the carrier.
For packages that appear to be lost in transit, please contact us so we can help determine the appropriate next step.
We are not responsible for packages that are incorrectly addressed, stolen after confirmed delivery, or delayed due to circumstances beyond our reasonable control.
### 6. Damaged Packages
If your resin lamp arrives damaged, please contact us within **48 hours of delivery**.
Please provide:
* Your order number
* Photos of the damaged lamp
* Photos of the shipping box and packaging
* A brief description of the damage
This information helps us evaluate the issue and work toward an appropriate solution.
### 7. International Shipping
At this time, shipping availability may be limited to selected destinations.
If international shipping is offered, customers are responsible for any applicable customs duties, taxes, or import fees imposed by the destination country.
### 8. Contact Us
If you have questions about shipping or your order, please contact us through our customer support channel and include your order number.
We appreciate your patience and look forward to delivering your handmade resin lamp safely to you.