Return and refund policy

Return & Refund Policy

Last Updated: September 20, 2026

We want you to be completely happy with your handmade resin lamp. Each lamp is carefully crafted and inspected before shipping. If something isn't right with your order, we're here to help.

1. Returns

We accept returns within 30 days of delivery.

To be eligible for a return:

  • The item must be unused and in its original condition.

  • The lamp must be returned with its original packaging and accessories.

  • You must provide proof of purchase.

  • The item must not have been damaged after delivery due to misuse, accidents, or improper handling.

Because our lamps are handmade and individually crafted, minor variations in color, texture, bubbles, or patterns may occur. These natural variations are part of the handmade character of the product and are not considered defects.

2. Damaged or Incorrect Items

If your lamp arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Please send:

  • Your order number

  • Clear photos of the item

  • Photos of the packaging and shipping box

  • A brief description of the issue

We will review the situation and, where appropriate, offer a replacement or full refund.

3. Non-Returnable Items

The following items are not eligible for return:

  • Custom or personalized lamps

  • Items damaged through misuse or improper handling

  • Items returned after the 30-day return period

  • Gift cards or digital products, if applicable

4. Refunds

Once your returned item is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, the refund will be issued to your original payment method. Depending on your bank or payment provider, it may take several business days for the refund to appear in your account.

5. Return Shipping

If the return is due to a defective, damaged, or incorrect item, we will provide an appropriate return solution.

For returns due to a change of mind or personal preference, the customer may be responsible for return shipping costs.

Original shipping charges are generally non-refundable, unless the item arrived damaged, defective, or incorrect.

6. Exchanges

If your item arrives damaged or defective, we may offer a replacement instead of a refund, depending on product availability.

7. Contact Us

If you have any questions about returns or refunds, please contact us through our customer support channel with your order number and details of your request.

We are committed to making your shopping experience smooth and ensuring that you love your handmade resin lamp.